Kimberly Pemberton

I am a dedicated customer service professional with over 10 years of experience in the healthcare and insurance sectors. My expertise lies in client support, complaint resolution, and process improvement. I have a proven ability to enhance customer satisfaction and operational efficiency through exceptional communication and problem-solving skills.

Throughout my career, I have improved customer satisfaction ratings by effectively resolving issues and providing personalized support. I have streamlined data entry processes, reducing errors and increasing efficiency, while contributing to process improvements that enhance the overall client experience. My roles at Aetna and Humana have equipped me with the skills to handle inquiries, process orders, and resolve issues, all while maintaining high levels of customer satisfaction.