Manasa Tandra
@manasatandra
Senior ServiceNow architect driving secure, scalable enterprise automation.
United StatesWhat I'm looking for
I am a Senior ServiceNow professional with 12+ years designing, implementing, and optimizing enterprise-scale ServiceNow solutions across federal and commercial environments. I deliver scalable, secure, and compliant platforms aligned with FISMA/FedRAMP and NIST-based controls, lead complex integrations and modernization programs, and mentor teams to follow ServiceNow best practices.
I specialize in ITSM, ITOM, IRM/GRC, CMDB, ITAM, Workplace Service Delivery, Virtual Agent, automation, and platform governance. I am experienced in Agile delivery, pre-sales solutioning, stakeholder management, and establishing platform standards to enable repeatable, auditable, and efficient delivery.
Experience
Work history, roles, and key accomplishments
ServiceNow Professional
Pension Benefit Guaranty Corporation
Aug 2025 - Present (6 months)
Own ServiceNow platform architecture and governance for federal programs, aligning designs with FISMA/FedRAMP and NIST controls to improve service operations and audit readiness. Drive ITSM, ITOM, CMDB, WSD, and automation initiatives that reduce manual effort and enable scalable delivery across teams.
ServiceNow Architect
Edgile
Sep 2021 - Aug 2025 (3 years 11 months)
Led enterprise ServiceNow implementations across ITAM, ITOM, ITSM, and IRM/GRC for global clients, delivering integrations and Quick Start solutions that improved operational efficiency and compliance. Facilitated architecture workshops and solution design for complex programs.
ServiceNow Technical Consultant
DXC Technology
Nov 2016 - Aug 2021 (4 years 9 months)
Implemented and customized ServiceNow modules (ITSM, HR, CSM, Virtual Agent, CMDB) and built integrations to optimize service delivery and governance for clients across retail, financial, and education sectors. Supported managed services and performance improvements.
ServiceNow Developer
I3 Infotek Inc
Apr 2015 - Nov 2016 (1 year 7 months)
Developed and enhanced ServiceNow applications using scripting, reusable design patterns, and best practices to support ITSM processes, platform upgrades, and performance improvements. Translated stakeholder requirements into technical deliverables.
ServiceNow Developer
Horizon Technology
Apr 2014 - Aug 2015 (1 year 4 months)
Configured and customized ServiceNow ITSM capabilities including forms, workflows, catalog, reporting, and dashboards to streamline service operations and improve end-user experience. Provided production support and continuous improvement.
Education
Degrees, certifications, and relevant coursework
University of Central Missouri
Master of Science, Computer and Information Systems Security/Information Assurance
2013 - 2014
Completed a Master’s degree focused on Computer and Information Systems Security/Information Assurance with coursework in information security and assurance practices.
CVR College of Engineering
Bachelor of Engineering, Electrical and Electronics Engineering
2008 - 2012
Earned a Bachelor’s Degree in Electrical and Electronics Engineering covering core electrical engineering principles and applied electronics.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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