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Mamodo User

@mamodouser

Customer Success Manager and Automation Head at Hilton, building custom automation tools and monitoring systems for project delivery.

Egypt

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At Hilton, I serve as the primary post-sales liaison for global accounts, overseeing onboarding, retention, and project delivery. I design custom automation tools and monitoring systems to improve operational visibility and track project progress.

Previously, I delivered inbound customer support at Sutherland Global Services and Vodafone UK, and conducted quality audits and performance reporting at Sutherland Global Services. I use CRM platforms including Salesforce and GoHighLevel to simplify back-office workflows and support service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager & Automation Head

Current

Hilton

Jan 2024 - Present (2 years 9 months)

Serve as the primary post-sales liaison for global accounts, overseeing onboarding, retention, and project delivery. Design and implement custom automation tools and monitoring systems to track project progress and streamline workflows.

CRM Salesforce GoHighLevel Automation Project Tracking Workflow Optimization Customer Relationship Management Communication Skills

Customer Experience Specialist

Sutherland Global Services

Jan 2022 - Jan 2024 (2 years)

Delivered high-quality inbound support, consistently exceeding performance targets and client satisfaction metrics. Conducted quality audits and prepared performance reports to drive service improvements.

Customer Support Quality Assurance Reporting Data Extraction Team Leadership

Customer Service Representative

Vodafone UK

Jan 2021 - Jan 2022 (1 year)

Provided professional inbound assistance for UK-based customers, resolving complex issues with a focus on first-call resolution. Generated KPI reports and performed quality checks on peer interactions.

Customer Service KPI Reporting Quality Assurance Data Collection Communication Skills