Omar Farouk

Served as the main point of contact for clients post-sales handover, managing the full client lifecycle from onboarding through successful project delivery. Handled all inbound client communications and designed custom automation tools to track project progress.

Executed high-volume cold calling campaigns for Solar, Roofing, and Real Estate leads. Filtered CRM data, generated qualified leads, and secured appointments.

Managed quality of service, customer relations, data reporting, and metrics forecasting. Provided coaching and quality monitoring to uphold high service standards.

Provided high-quality inbound customer support, resolving issues efficiently and achieving strong satisfaction scores. Conducted Quality Assurance by reviewing team call recordings and producing detailed performance reports.

Acted as Customer Service Agent/Supervisor: managed customer and team emails, verified agent work quality, and handled supervisory responsibilities. Delivered floor support to assist agents with system navigation and internal policies/procedures.

Acted as Customer Service Agent/Supervisor: managed customer and team emails, verified agent work quality, and handled supervisory responsibilities. Delivered floor support to assist agents with system navigation and internal policies/procedures.

Organized and filtered client databases by birth year while maintaining accurate appointment records. Deployed GoHighLevel automations for follow-up on no-shows and unconfirmed appointments, boosting record accuracy and client retention.

Pursuing a degree at the Faculty of Business, Alexandria University, with ongoing studies since 2020.

Completed a project management program at SENECA in January 2025.