Malvina Monarca

My name is Malvina Monarca, and I am a dedicated hospitality professional based in Milan, Italy. With a Bachelor of Business and Management in Hospitality Management from the International College of Management, Sydney, I have cultivated a strong foundation in customer service and operational excellence. My journey in the hospitality industry has allowed me to work in diverse environments, from luxury hotels to cruise ships, where I have honed my skills in guest relations and multilingual communication.

Currently, I am freelancing for AI projects, translations, and transcriptions, while also having participated in significant cruise operations with Costa Crociere. My role as a Hospitality Operator involved assisting guests from various backgrounds, ensuring their needs were met, and facilitating smooth communication on board. My previous experience as a Customer Care Executive at TFour in Hong Kong further solidified my ability to manage customer interactions across multiple channels, enhancing customer satisfaction and loyalty.

Throughout my career, I have embraced opportunities to grow and adapt, whether through cultural travel experiences in India and Indonesia or through various roles at the Shangri-La Hotel in Sydney. I am passionate about creating memorable experiences for guests and continuously seek to improve my skills and knowledge in the hospitality sector.