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Marinella Filippelli

@marinellafilippelli

Experienced customer service employee with strong administrative skills.

Italy
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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service employee with extensive experience in administrative roles across various sectors, including pharmaceuticals and fashion. Since 2015, I have been ensuring the smooth operational management of transport requests at PHSE srl, where I effectively coordinate logistics in line with company directives.

Previously, I worked as a translator at Lionbridge Technologies, where I honed my language skills and contributed to improving the efficiency of search engine results. My diverse background also includes roles in administrative support, customer service, and sales, where I developed strong communication and organizational skills. I thrive in multicultural environments and am committed to delivering high-quality service.

Experience

Work history, roles, and key accomplishments

PS
Current

Customer Service Employee

PHSE srl

Nov 2015 - Present (9 years 10 months)

Guaranteed the correct operational and organizational management of customer-requested transports, planning them in accordance with L&D Manager provisions. Ensured efficient pharmaceutical transport operations.

LT

Translator

Lionbridge Technologies

Dec 2012 - Present (12 years 9 months)

Translated documents from English to Italian and vice versa for the company. Evaluated Google search engine results qualitatively and quantitatively to improve efficiency and detect errors.

FS

Administrative Employee

Front Studio srl

Sep 2010 - Present (14 years 11 months)

Assisted and communicated directly with the American headquarters regarding daily administrative and accounting activities, including invoice issuance and debt collection. Managed tax obligations, general cash accounting, and personnel assistance.

DD

Data Entry Officer

Dernamaria srl - Ermanno Scervino Designer

Apr 2010 - Present (15 years 5 months)

Compiled and archived documents related to fashion collections, previously drawn up by company managers. Verified and corrected any errors in the documents.

AS

Commercial/Administrative Employee

Accor Services Italia srl

Mar 2008 - Present (17 years 6 months)

Provided secretarial assistance, verified product stock, and supported sales and customers. Managed invoicing and customer records using AS400, and handled transport documents for daily shipments.

DS

Secretary

DNC spa

Feb 2008 - Present (17 years 7 months)

Served as a secretarial and switchboard clerk, handling staff travel reservations. Controlled and managed customer and visitor interactions.

LS

Front Office Employee

Lungarno Alberghi srl

May 2007 - Present (18 years 4 months)

Managed reservations, provided customer assistance, and handled customer check-in/out services. Issued customer invoices and managed office, bar, and restaurant cash register accounts.

BH

Front Office Employee

Boscolo Hotels - Granducato Hotel

Mar 2007 - Present (18 years 6 months)

Managed reservations, provided customer assistance, and handled customer check-in/out services. Issued customer invoices and managed office, bar, and restaurant cash register accounts.

WW

Cultural Representative

Walt Disney World

May 2001 - Present (24 years 4 months)

Participated in a cultural exchange program, sharing national culture within theme parks. Provided customer service and management within accommodation facilities, handled product sales, and managed warehouse and back office logistics.

Education

Degrees, certifications, and relevant coursework

FC

Florence Training Center

Administrative Secretary Course, Administrative Secretarial

2007 - 2007

Completed a course focused on administrative secretarial skills. Gained knowledge in office management and administrative procedures.

GI

Giovanni Pascoli Higher Institute

Linguistic High School Diploma, Linguistics

1992 - 1997

Completed a linguistic high school program, focusing on language studies and general education. Acquired foundational knowledge across various subjects.

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Marinella Filippelli - Customer Service Employee - PHSE srl | Himalayas