Marinella Filippelli
@marinellafilippelli
Experienced customer service employee with strong administrative skills.
What I'm looking for
I am a dedicated customer service employee with extensive experience in administrative roles across various sectors, including pharmaceuticals and fashion. Since 2015, I have been ensuring the smooth operational management of transport requests at PHSE srl, where I effectively coordinate logistics in line with company directives.
Previously, I worked as a translator at Lionbridge Technologies, where I honed my language skills and contributed to improving the efficiency of search engine results. My diverse background also includes roles in administrative support, customer service, and sales, where I developed strong communication and organizational skills. I thrive in multicultural environments and am committed to delivering high-quality service.
Experience
Work history, roles, and key accomplishments
Customer Service Employee
PHSE srl
Nov 2015 - Present (9 years 10 months)
Guaranteed the correct operational and organizational management of customer-requested transports, planning them in accordance with L&D Manager provisions. Ensured efficient pharmaceutical transport operations.
Translator
Lionbridge Technologies
Dec 2012 - Present (12 years 9 months)
Translated documents from English to Italian and vice versa for the company. Evaluated Google search engine results qualitatively and quantitatively to improve efficiency and detect errors.
Administrative Employee
Front Studio srl
Sep 2010 - Present (14 years 11 months)
Assisted and communicated directly with the American headquarters regarding daily administrative and accounting activities, including invoice issuance and debt collection. Managed tax obligations, general cash accounting, and personnel assistance.
Administrative Employee
Martelli Marcello and Leonardo snc
Aug 2010 - Present (15 years 1 month)
Provided front office assistance, customer reception, and general secretarial duties. Managed invoices, accounts payable, transport documents, daily tax obligations, cash, and staff time.
Data Entry Officer
Dernamaria srl - Ermanno Scervino Designer
Apr 2010 - Present (15 years 5 months)
Compiled and archived documents related to fashion collections, previously drawn up by company managers. Verified and corrected any errors in the documents.
Commercial/Administrative Employee
Accor Services Italia srl
Mar 2008 - Present (17 years 6 months)
Provided secretarial assistance, verified product stock, and supported sales and customers. Managed invoicing and customer records using AS400, and handled transport documents for daily shipments.
Secretary
DNC spa
Feb 2008 - Present (17 years 7 months)
Served as a secretarial and switchboard clerk, handling staff travel reservations. Controlled and managed customer and visitor interactions.
Front Office Employee
Lungarno Alberghi srl
May 2007 - Present (18 years 4 months)
Managed reservations, provided customer assistance, and handled customer check-in/out services. Issued customer invoices and managed office, bar, and restaurant cash register accounts.
Front Office Employee
Boscolo Hotels - Granducato Hotel
Mar 2007 - Present (18 years 6 months)
Managed reservations, provided customer assistance, and handled customer check-in/out services. Issued customer invoices and managed office, bar, and restaurant cash register accounts.
Sales Assistant
Vodafone NV
Jun 2003 - Present (22 years 3 months)
Managed sales and services for the telephone company, including activation, management, and checks of telephone contracts. Provided direct customer service and assistance at the point of sale, and performed cashier duties, invoicing, and logistics.
Cultural Representative
Walt Disney World
May 2001 - Present (24 years 4 months)
Participated in a cultural exchange program, sharing national culture within theme parks. Provided customer service and management within accommodation facilities, handled product sales, and managed warehouse and back office logistics.
Education
Degrees, certifications, and relevant coursework
Florence Training Center
Administrative Secretary Course, Administrative Secretarial
2007 - 2007
Completed a course focused on administrative secretarial skills. Gained knowledge in office management and administrative procedures.
Giovanni Pascoli Higher Institute
Linguistic High School Diploma, Linguistics
1992 - 1997
Completed a linguistic high school program, focusing on language studies and general education. Acquired foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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