Open to opportunities

Mallory Clark

@malloryclark1

Message

I build customer loyalty through compliant insurance service, client communication, and digital marketing.

United States

Message

What I'm looking for

I'm looking for a client-facing role where I can strengthen customer relationships, support compliant service, solve problems, and apply my marketing and communication experience to drive retention and growth.

I'm currently supporting clients as a Licensed Customer Service Representative at TWG, processing policy changes and claims, maintaining compliance, generating new business, and following up to strengthen customer retention.

Previously, I supported more than $25 million in luxury real estate sales at Engel & Völkers 30A through negotiation, client management, market strategy, and marketing. I've also built social media audiences exceeding 10,000 and managed digital campaigns, listings, email marketing, and online business profiles.

Experience

Work history, roles, and key accomplishments

Current

Licensed Customer Service Representative

Current

TWG

Mar 2026 - Present (6 months)

Delivered exceptional customer service through effective communication and problem-solving skills. Assisted in processing policy changes and claims, maintaining compliance with industry regulations.

Compliance Monitoring Client Education Claims Handling Policy Administration Customer Service Problem Solving Communication Skills

Luxury Real Estate Advisor

Engel & Volkers 30A

Sep 2022 - Jun 2025 (2 years 9 months)

Specialized in secondary luxury home market strategy, leveraging market trend identification to support successful, high-value transaction outcomes. Contributed to over $25 million sales team through expert negotiation and proactive client management.

Negotiation Client Management Marketing Strategy Social Media Marketing Instagram Facebook TikTok

Social Media Manager

TWG Insurance

Feb 2022 - Sep 2022 (7 months)

Developed and managed business profiles across Facebook, Instagram, LinkedIn, Google, and Yelp, enhancing local visibility and driving customer engagement. Utilized social media scheduling tools to plan and publish targeted content.

Social Media Marketing Facebook Instagram LinkedIn Google Yelp Email Marketing Content Scheduling

Listing & Marketing Coordinator

Coastal Luxury

Aug 2021 - Feb 2022 (6 months)

Developed and executed marketing strategies for high-end property listings, utilizing social media, Mailchimp email campaigns, and targeted digital ads to attract qualified buyers. Coordinated listing presentations and showcased properties with professional photography.

Marketing Strategy Social Media Marketing Mailchimp Digital Advertising Listings Photography