ACAlexander Costa
@alexandercosta
Seasoned customer satisfaction specialist with 15 years in luxury service.
United StatesWhat I'm looking for
With over 15 years of experience in the luxury service industry, I have honed my skills as a Customer Satisfaction Specialist, excelling in delivering exceptional service to high-end clientele. My journey has taken me through prestigious brands such as Sotheby's International Realty and Booking Holdings Inc., where I developed a keen ability to build lasting relationships and ensure premium customer satisfaction. I am proficient in utilizing remote tools like Slack and Zoom, allowing me to adapt seamlessly to fast-paced environments while maintaining excellence in service delivery.
My expertise extends to property marketing, where I craft compelling listings and implement innovative strategies to attract targeted buyers. I stay ahead of local real estate trends through thorough market analysis, providing clients with well-informed advice. My dedication to meticulous transaction management ensures a smooth closing process, as I oversee every phase of the real estate journey. I am passionate about creating unparalleled customer experiences and driving success for prestigious brands.
Experience
Work history, roles, and key accomplishments
Real Estate Specialist
Sotheby's International Realty
Jan 2023 - Jan 2024 (1 year)
As a Real Estate Specialist, I crafted compelling property listings and built strong client relationships. I conducted market analysis, managed transactions, and provided expert guidance to ensure exceptional service and results for luxury clientele.
Customer Satisfaction Specialist
Booking Holdings Inc.
Jan 2021 - Jan 2022 (1 year)
As a Customer Satisfaction Specialist, I responded to guest and host inquiries via chat, phone, and email, ensuring timely and accurate support. I resolved issues related to bookings and cancellations, acted as a mediator between hosts and guests, and maintained detailed records of interactions for quality assurance.
Sales and Insurance Agent
AIG, Liberty Mutual, AON
Jan 2000 - Jan 2006 (6 years)
In my role as a Sales and Insurance Agent, I conducted client meetings to present tailored insurance policies. I built strong client relationships, maintained comprehensive records, and consistently met sales targets while providing expert guidance on coverage options.
Education
Degrees, certifications, and relevant coursework
Coder House / Le Wagoon
Web Developer, UX/UI Design
2021 - 2022
Completed a UX/UI design and Web Development program, focusing on customer behavior and web design. Recognized for the best iOS project at the end of the course.
UBA University
Bachelor Business Degree, Business Management
2007 - 2020
Grade: 3.85
Activities and societies: President of the Honors Society, Managing Editor of the UBA University Newspaper
Studied Business Management with a focus on Food and Beverage operations, Front Desk, and Concierge services. Maintained a GPA of 3.85 and held leadership roles such as President of the Honors Society and Managing Editor of the university newspaper.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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