Open to opportunities

Apryl Langlois

@apryllanglois

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Results-driven sales and customer relations professional with deep client focus.

United States

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What I'm looking for

I am seeking a client-focused role where I can leverage CRM and sales expertise to grow revenue, build relationships, and improve operational efficiency in a collaborative, customer-centric organization.

I am a results-driven sales and customer relations professional with 20+ years of experience across real estate, recruiting, and client services. I have a proven track record of driving revenue growth, building lasting client relationships, and exceeding performance targets.

Throughout my career I have contributed to hiring over 2,600 seasonal applicants, established CRMs that improved efficiency by 25%, and supported transactions from lead generation through negotiation and closing. My background spans real estate transactions, virtual concierge services, recruiting, training, and customer support roles where I consistently delivered exceptional client experiences.

I bring strong market research, contract negotiation, marketing, and CRM/data management skills, and I thrive in roles that require organization, relationship-building, and measurable impact on customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Agent

Current

Century 21 Legacy

May 2025 - Present (9 months)

Assist clients in buying and selling residential properties, conduct market research to set competitive pricing, and negotiate purchase agreements to ensure compliant, smooth transactions.

Market Research Negotiation Client Relations Open Houses CRM

Virtual Concierge

Self-employed

Jun 2005 - May 2025 (19 years 11 months)

Provide clerical and personal concierge services including social media management, booking and travel arrangements, correspondence management, and organized data entry for diverse clients.

Concierge Services Social Media Management Scheduling Data Entry Customer Service Travel Coordination CRM

Health and Wellness Navigator

Reliance Medical Centers

Jun 2022 - Nov 2022 (5 months)

Drove new member growth by educating potential patients on care models, built relationships with senior communities and brokers, and entered patient leads into the sales database to support outreach efforts.

Lead Generation Community Engagement CRM Entry Relationship Building Sales Calls Member Education

Contractor

On Point Virtual Assistant

May 2020 - Jan 2022 (1 year 8 months)

Established and maintained CRM and Monday.com workflows to increase sales tracking efficiency by 25%, managed scheduling and vendor communications, and supported construction logistics and customer lead generation.

CRM Monday.Com Sales Forecasting Scheduling Data Entry Customer Support Logistics

Recruiter

Williams-Sonoma, Inc

May 2020 - Jan 2022 (1 year 8 months)

Sourced, engaged, and secured seasonal customer care candidates, conducted interviews via SparkHire, and contributed to hiring over 2,619 applicants for seasonal roles.

Talent Sourcing Interviewing

Learning and Development Coach

Williams-Sonoma, Inc

May 2020 - Jan 2022 (1 year 8 months)

Led learner development and supported corporate customer relations, resolved product and service issues through social media and ERT channels, and coached teams to deliver excellent customer satisfaction.

Training Delivery Coaching Customer Service Social Media Resolution Team Leadership Performance Improvement CRM

Villa Services Coordinator

Trapp Family Lodge

Oct 2016 - Mar 2017 (5 months)

Coordinated owner transactions, arrivals, and departures for fractional ownership, handled owner communications and reservations using Springer-Miller (SMS), and provided concierge support to villa owners and guests.

Springer Miller (SMS)Concierge Services Clerical Support Rental Administration Customer Service

Senior Front Four Concierge

Destination Hotels

Jul 2014 - Jul 2016 (2 years)

Maintained Front Four Private Residence Club operations, managed owner reservations via Springer-Miller and GoConcierge, coordinated VIP needs, and promoted resort services to maximize revenue and guest satisfaction.

Concierge Services Springer Miller (SMS)GoConcierge

On-Air Personality

Hall Communications

May 2014 - May 2014 (0 months)

Produced and hosted radio segments, operated soundboards and editing software, managed station social media, and supported remote broadcasts and promotional activities.

Audio Editing Adobe Audition Social Media Management Promotion

Promotions Assistant

Cox Media Group

Oct 2010 - May 2013 (2 years 7 months)

Executed live remotes and station events, managed social media for WKHK K95, performed voice-over work, and handled front desk operations including multi-line phone support and promo prize distribution.

Event Execution Social Media Management Voice Over Front Desk Operations Audio Editing