
Malkia McBride
@malkiamcbride
I resolve complex customer concerns across high-volume remote and property-management operations.
What I'm looking for
I've supported customer experience and workforce operations at Global Payments, coordinating service delivery for approximately 350 new, training, and experienced agents in a remote, high-volume contact-center environment.
I research concerns, manage escalations, maintain accurate documentation, and communicate clear next steps to customers, agents, supervisors, and leaders. My work has included supporting workloads of approximately 200–300 customer calls while protecting confidential information and maintaining reliable records.
In property management roles with National Church Residences and Dorchester Management, I've guided residents and prospects through applications, leases, payments, maintenance concerns, and service requests. I processed 75–100 applications and helped maintain approximately 98% occupancy through responsive service, follow-up, and relationship-building.
Experience
Work history, roles, and key accomplishments
Assistant Property Manager I
National Church Residences
Sep 2023 - Present (3 years)
Delivers responsive customer service to residents, prospects, vendors, and community partners across multiple communication channels. Resolves concerns involving housing, maintenance, payments, policies, and services while managing sensitive information with confidentiality.
Assistant Property Manager / Leasing Specialist
Dorchester Management
Nov 2021 - Sep 2023 (1 year 10 months)
Responded to customer questions, researched concerns, and followed through to resolution. Processed 75-100 customer applications and helped maintain approximately 98% occupancy through service and relationship-building.
Customer Service Support Manager / Workforce Specialist
Sep 2013 - Aug 2021 (7 years 11 months)
Supported remote, high-volume contact-center and workforce operations focused on customer experience, productivity, and service levels. Coordinated operational support for approximately 350 agents and supported workloads involving 200-300 customer calls.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science, Healthcare Management
Associate of Science in Healthcare Management from Ultimate Medical Academy.
University of Phoenix
Master of Business Administration, Marketing
Master of Business Administration with a Marketing Concentration from University of Phoenix.
University of Phoenix
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration from University of Phoenix.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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