Looking for a job

Malkia McBride

@malkiamcbride

Message

I resolve complex customer concerns across high-volume remote and property-management operations.

United States

Message

What I'm looking for

I'm looking for a remote customer service or workforce support role where I can resolve complex concerns, manage escalations, protect confidential information, and deliver dependable follow-up across teams.

I've supported customer experience and workforce operations at Global Payments, coordinating service delivery for approximately 350 new, training, and experienced agents in a remote, high-volume contact-center environment.

I research concerns, manage escalations, maintain accurate documentation, and communicate clear next steps to customers, agents, supervisors, and leaders. My work has included supporting workloads of approximately 200–300 customer calls while protecting confidential information and maintaining reliable records.

In property management roles with National Church Residences and Dorchester Management, I've guided residents and prospects through applications, leases, payments, maintenance concerns, and service requests. I processed 75–100 applications and helped maintain approximately 98% occupancy through responsive service, follow-up, and relationship-building.

Experience

Work history, roles, and key accomplishments

Current

Assistant Property Manager I

Current

National Church Residences

Sep 2023 - Present (3 years)

Delivers responsive customer service to residents, prospects, vendors, and community partners across multiple communication channels. Resolves concerns involving housing, maintenance, payments, policies, and services while managing sensitive information with confidentiality.

Customer Service Issue Resolution Communication Skills Confidentiality Coordination CRM Systems Microsoft Office

Assistant Property Manager / Leasing Specialist

Dorchester Management

Nov 2021 - Sep 2023 (1 year 10 months)

Responded to customer questions, researched concerns, and followed through to resolution. Processed 75-100 customer applications and helped maintain approximately 98% occupancy through service and relationship-building.

Customer Service Application Processing Record keeping Communication Skills Relationship Building Follow up

Customer Service Support Manager / Workforce Specialist

Global Payments

Sep 2013 - Aug 2021 (7 years 11 months)

Supported remote, high-volume contact-center and workforce operations focused on customer experience, productivity, and service levels. Coordinated operational support for approximately 350 agents and supported workloads involving 200-300 customer calls.

Customer Service Workforce Management Remote Operations Documentation Coordination Communication Skills