At Arlington Properties, I serve as a primary point of contact for customers and residents, resolving questions and service issues and following up until they reach an appropriate resolution.
I manage resident payments, deposits, and account adjustments, keeping financial records and supporting documentation accurate with Yardi CRM and Yardi P2P. I also coordinate with maintenance teams, vendors, and internal departments on customer issues and service requests.
Previously, at Weidner Apartment Homes, I managed resident accounts, lease renewals, and retention efforts, and trained and onboarded team members. At Team USA Mortgage, I supported borrowers and loan officers remotely by tracking loan documentation and coordinating with lenders and other partners.
