Suzanne Riordan

Served as primary point of contact for a 132-unit community, handling high volume of customer calls, emails, and account questions. Researched account histories and coordinated solutions across maintenance, vendors, and leadership.

Supported residents and prospects with account questions, payments, renewals, service requests, and policy questions across multiple channels. Managed multiple open requests and escalated higher-risk matters appropriately.

Managed high-volume communication with residents, prospects, vendors, and ownership while prioritizing urgent service and account issues. Resolved complaints by gathering facts and coordinating the right people through final resolution.

Responded promptly to inbound phone, email, and CRM inquiries, clarifying availability and application requirements. Maintained organized customer records and consistent follow-up from inquiry through move-in.

Provided customer support across multiple communities, managing concurrent requests involving payments, renewals, and service needs. Coordinated with onsite teams and leadership while keeping accurate notes.

Delivered customer-facing and operational support across seven communities, adapting quickly to different systems and procedures. Created training materials and coached new hires, receiving an Above and Beyond Award.

Handled customer inquiries, tours, applications, and CRM updates across multiple communities. Selected to support high-volume and lease-up environments requiring fast system learning and close team collaboration.

Supported guest reservations and customer service for a portfolio of 250+ vacation rental properties. Matched guests with appropriate properties and maintained accurate reservation and inventory records.