At New York City Housing Authority, I direct enterprise-level customer support operations serving thousands of Section 8 recipients daily. I drive performance accountability for 45+ representatives and govern complex escalations with municipal leadership and regulatory partners.
I present operational intelligence to senior executives to inform service decisions. As Property Manager, I directed operations for a 600+ unit portfolio, supervised 35 field professionals and contractors, and administered a $700K monthly budget.
Earlier at New York City Housing Authority, I coordinated tenant assistance, billing adjustments, and repair escalations as Assistant Property Manager. As Property Assistant, I handled applicant interviews, resident accounts, eligibility recertifications, and documentation for landlord-tenant hearings.
