Open to opportunities

malik rahil

@malikrahil

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Dedicated Field Service Engineer with a passion for client relationships.

India

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What I'm looking for

I am looking for a role that fosters growth, values client relationships, and encourages continuous learning.

I am a dedicated and results-driven professional with over four years of experience in customer service, relationship management, and service delivery. Currently, I serve as a Field Service Engineer at Diebold Nixdorf, where I spearhead troubleshooting efforts for diverse computer hardware and software issues. My commitment to delivering unparalleled technical solutions has enabled me to cultivate robust relationships with clients, ensuring operational efficiency and satisfaction.

Throughout my career, I have demonstrated adaptability and a willingness to embrace new challenges, exploring diverse work environments and locales. I have also served as a hardware and software trainer, developing tailored training programs that equip personnel with the necessary skills for proficient system utilization. My passion for continuous improvement drives me to stay abreast of industry trends and enhance training methodologies, contributing to a culture of excellence within my organization.

Experience

Work history, roles, and key accomplishments

Current

Field Service Engineer

Current

Diebold Nixdorf

Apr 2019 - Present (6 years 4 months)

Spearheaded troubleshooting efforts for diverse computer hardware and software issues, ensuring swift and effective resolution to optimize operational efficiency. Cultivated robust relationships with clients, employing strong communication and interpersonal skills to facilitate seamless collaboration and timely payments.

Troubleshooting Hardware Software Client Relationship Management Technical Support Communication Skills Training

Hardware and Software Trainer

AL-Hayat Software Services

Jan 2017 - Mar 2018 (1 year 2 months)

Orchestrated comprehensive training sessions on hardware and software fundamentals, catering to diverse learner backgrounds and proficiency levels. Developed and implemented customized training curricula, aligning content with organizational objectives and learner requirements to maximize training effectiveness.

Software Training Curriculum Development Evaluation Mentoring Coaching Documentation

Education

Degrees, certifications, and relevant coursework

VOESEP Computer Ministry of Youth Affairs (Govt. of India)

Diploma, Computer Hardware and Networking

Grade: 7.4 GPA

Completed a diploma program focusing on computer hardware and networking. Gained practical skills in maintaining and troubleshooting computer systems and networks.

Lovely Professional University

Bachelor of Science, Computer Science Education Science

Studied Computer Science Education Science, gaining a foundational understanding of computer science principles. Developed skills in various aspects of computer applications.