VIKAS KOUL

With over 11 years of extensive experience in customer service management, I have developed and implemented effective policies and procedures that enhance customer satisfaction and service quality. My role involves overseeing daily service activities, ensuring that our team meets and exceeds customer service standards. I am adept at creating customer service procedures and implementing loyalty programs that foster long-term relationships with clients.

Throughout my career, I have gained significant experience in troubleshooting processes and making improvements to enhance the customer service experience. I have a strong background in managing service metrics, preparing detailed reports, and maintaining accurate records of customer interactions. My technical proficiency allows me to stay informed about the latest industry techniques, ensuring that I can lead my team effectively and adapt to changing customer needs.