Malgorzata Bryg

Launched outbound campaigns to high-value sellers and delivered hands-on support to top-tier merchants, resolving technical and operational issues and advising on best practices to improve retention and sales metrics.

Researched and qualified high-potential EMEA prospects, initiated outreach via email and phone, and coordinated discovery calls to deliver qualified leads to senior sales and support pipeline growth.

Supported Twilio’s European expansion by prospecting enterprise accounts, delivering Flex demos and discovery calls, and executing cross-selling strategies to expand account value and accelerate deal cycles.

Drove pipeline growth by setting qualified meetings for account executives, identifying prospect needs and recommending BMC solutions to secure new clients and advance opportunities.

Advocated Azure and Microsoft 365 to SMBs, managed licensing and renewals, prospected and closed SaaS deals via demos and channel partner coordination to drive retention and revenue.

Generated qualified leads for enterprise IT vendors through high-volume outbound calling and BANT qualification, conducting research to identify decision-makers and align outreach with client KPIs.

Handled payment enquiries and transactions, investigated suspicious activity, validated accounts and processed refunds and closures to maintain payment integrity and customer trust.

Chaired the association, managed funding and grants administration, prepared documentation for internal audit, and coordinated projects and events to support community initiatives.

Completed the Pinterest Advertising Essentials course in June 2024.

Completed the Inbound Sales certification from HubSpot in July 2024.

Earned the Google Ads Search certification in August 2024.

Completed the Outreach Prospecting Specialist certification in June 2022.

Completed the Microsoft Azure Fundamentals certification in October 2021.

Completed a Bookkeeping and Accounting course through The Open University in 2016.

Completed a Community Development qualification with the National Open College Network in 2011.

Awarded a Certificate in Counselling Studies from the University of Ulster in 2010.

Received a Diploma in Spanish Language from Instituto Cervantes in 2001.