
Va Ligaiviu
@valigaiviu
I support public services through court, immigration, administration, and customer operations.
What I'm looking for
I'm currently supporting the Lautoka High Court Criminal Section as an Assistant Court Officer, handling public and legal-client counter service, court processes, case records, hearing notifications, and clerical duties during court sessions.
I've also processed and verified passport applications as an Immigration Inspector and supported public enquiries, workplace incident intake, and confidential records as a Customer Service Officer at the Ministry of Employment, Productivity & Industrial Relations.
Across insurance operations, microfinance, tourism, and contact-centre roles, I've managed documentation, reports, invoicing, appointments, customer issues, and stakeholder communication while working carefully with compliance requirements and sensitive information.
Experience
Work history, roles, and key accomplishments
Assistant Court Officer
Lautoka High Court
May 2025 - Present (1 year 4 months)
Provides counter service to the public and legal clients, receives and checks court process and legal documents, prepares new files, updates court records and case registers, attends court hearings for interpretation and clerical duties, and assists judicial officers in ensuring proper conduct of court sessions.
Immigration Inspector
Ministry of Immigration
Sep 2024 - Mar 2025 (6 months)
Processed passport applications, verified documents, conducted background checks, issued and renewed passports, detected and prevented fraud, provided customer service, maintained records, and collaborated with other government agencies.
Customer Service Officer
Ministry of Employment, Productivity & Industrial Relations
Feb 2024 - Sep 2024 (7 months)
Handled incoming calls from workers, employers, and the public, provided information on OHS regulations and labor standards, recorded incident and complaint details, and coordinated with internal departments to support workflow.
Operations Support Officer
BTR Suva
Sep 2022 - Feb 2024 (1 year 5 months)
Provided offsite administrative and operational support for insurance repair and make-safe works, managed job intake, system updates, reports, and documentation, liaised with builders, insurers, and loss adjusters, and supported invoicing and claim documentation.
Branch Finance & Admin Assistant
SPBD Microfinance Fiji Ltd
Sep 2020 - Jun 2022 (1 year 9 months)
Provided administrative and financial support to the main office and Rakiraki branch, entered member payments into individual accounts, supported the operations team with billings and field tools, and handled banking and petty cash.
Reservations Agent
Mantaray Island Resort
Apr 2017 - Dec 2017 (8 months)
Assisted guests with check-in and check-out procedures, provided excellent customer service, ensured accurate billing, assisted with bookings and reservations, and helped market the company's products and services.
Customer Interaction Agent
Packleader Pacific
Jan 2014 - Dec 2014 (11 months)
Compared prices on residential electricity and gas from leading suppliers, ensured compliance with company policy and regulatory requirements, resolved customer queries and complaints, and built effective business relationships.
Customer Interaction Agent
Oceania Customer Interaction Services
Jan 2009 - Dec 2009 (11 months)
Ensured communications and sales practices met company policy and regulatory compliance, resolved customer queries and complaints, and built effective business relationships.
LED Appointment Setter
Actew AGL
Handled inbound and outbound calls, verified installations for compliance with state government schemes, maintained data integrity, and developed cooperative working relationships.
LED Appointment Setter
Green Home Green Planet
Called potential customers using provided calling lists, provided information about services, answered questions, set appointments, and documented all calls made.
Education
Degrees, certifications, and relevant coursework
Training and Productivity Authority of Fiji
Diploma in Information Technology, Information Technology
2007 - 2008
Pursued a Diploma in Information Technology with a focus on Networking.
Nasinu Secondary School
Fiji School Leaving Certificate, General Studies
2005 - 2006
Completed Form 5 and Form 6, achieving the Fiji School Leaving Certificate.
Ratu Sukuna Memorial School
Fiji Junior Certificate, General Studies
2003 - 2004
Completed Form 3 and Form 4, passing the Fiji Junior Certificate Examination.
Makoi Methodist Primary School
Fiji Eighth Year Examination, Primary Education
2002 - 2002
Completed Class 8, passing the Fiji Eighth Year Examination.
Kalabu Fijian School
Fiji Intermediate Examination, Primary Education
2000 - 2001
Completed Class 6 and Class 7, passing the Fiji Intermediate Examination.
Bau District School
Primary School Certificate, Primary Education
1995 - 1999
Completed Class 1 through Class 5.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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