Malaika Mathole

At Integricall Group, I conducted outbound cold calls for insurance campaigns, introduced services, explored customer needs and identified interest for appropriate next steps.

I supported sales pipeline continuity by managing follow-ups, recording conversation outcomes and keeping CRM contact details, status updates and pending actions accurate. I also coordinated handovers and escalated questions requiring specialist input.

At BVI CONSULTING ENGINEERS, I captured, checked and organised information for traffic impact assessment activities, supporting technical analysis and project documentation.

I use Claude AI, ChatGPT and Microsoft Excel for drafting, research synthesis, information organisation and reporting support, reviewing AI outputs for accuracy. I’m keen to contribute in an AI-first, remote business development environment and develop deeper expertise in complex technical industries.