Makrand Dilip Jadhav
@makranddilipjadhav
I support enterprise Microsoft 365 migrations, Exchange Online, and end-user IT.
IndiaWhat I'm looking for
I've supported Exchange Online, Outlook, mail flow, mailbox migrations, MFA, and MDM at AInFlow for Bank of Maharashtra through Noventiq. I contributed to a PAN-India Microsoft 365 migration serving approximately 7,000 users.
I handle mailbox configuration for E3, OWA, and P2-license scenarios while coordinating implementation stakeholders and supporting a team of 10. Previously at Exela Technologies, I provided global end-user support, access provisioning, ticket management, and escalation coordination within SLA requirements.
At CMS IT Services, I delivered L1/L2 support across hardware, software, Active Directory, VPN, LAN, DHCP/DNS, SCCM deployment, endpoint security, and remote support. I enjoy resolving user issues and keeping enterprise IT services moving reliably.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
AInFlow
Mar 2023 - Present (3 years 6 months)
Provided technical support for Exchange Online, Outlook, and mail-flow issues. Supported a PAN-India Microsoft 365 migration for approximately 7,000 users, including mailbox migration and MFA/MDM configuration.
Technical Support Analyst
Exela Technologies Pvt. Ltd.
Jul 2022 - Feb 2023 (7 months)
Provided global end-user support via ticketing tools, email, and voice within SLA requirements. Performed account management, troubleshooting, and coordinated escalations with specialist teams.
Associate Engineer IT
CMS IT Services Pvt. Ltd.
Jul 2020 - Dec 2022 (2 years 5 months)
Provided L1/L2 IT support for hardware, software, applications, and network troubleshooting. Managed tickets and SLA-driven resolution using Fujitsu, AI Summit, and Remedy, and supported VPN, Active Directory, and endpoint security.
Education
Degrees, certifications, and relevant coursework
MIT Academy of Engineering
Bachelor of Engineering, Electronics Engineering
Pursued a Bachelor of Engineering in Electronics Engineering at MIT Academy of Engineering, affiliated with Savitribai Phule Pune University.
Dr. D. Y. Patil Polytechnic
Diploma, Electronics and Telecommunication Engineering
Completed a Diploma in Electronics and Telecommunication Engineering at Dr. D. Y. Patil Polytechnic, Kolhapur, under MSBTE.
Mount Sinai Convent School
SSC, General
Completed secondary schooling (SSC) at Mount Sinai Convent School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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