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Azhar Khan

@azharkhan3

Technical Support Sr. SME at Allyis India supporting Microsoft tools, O365, AzureAD, AVD, and Win365 technical behaviors.

India

Message

At Allyis India, I managed and supported internal tools used by Microsoft Professional Support, including technical support for O365, AzureAD, AVD, and Win365. I managed Sev1 incident escalations and created RCAs for high-priority tickets.

I reviewed and triaged technical associates’ tickets and master bugs for the engineering team, and discussed and reproduced tool-related bugs with core engineering. I also managed partner platform migrations and feature rollouts, and conducted regular team training.

Earlier, as a Technical Consultant in Wipro BPS’s Exchange online process, I managed O365 mail flow and migrations and resolved related issues. Across my support roles, I’ve worked with Exchange Online, Active Directory, Windows Server, and desktop and server support.

Experience

Work history, roles, and key accomplishments

Technical Support Sr. SME

Allyis India

Jul 2019 - Jul 2023 (4 years)

Managed and supported internal tools for Microsoft Professional Support, including O365, AzureAD, AVD, and Win365. Led team of 8, handled Sev1 escalations, created RCAs, and conducted trainings.

O365 Azure AD AVD Win365 Escalation Management Triage RCA Team Management Training International Customer Support

Technical Consultant

Wipro BPS

Mar 2015 - Oct 2017 (2 years 7 months)

Managed and resolved O365 issues, including mail flow, migrations, and deployment. Provided support for Outlook and Office suite on Windows and Mac, and handled escalated tickets.

O365 Exchange Online Mail Flow Migration Outlook Office 365 Troubleshooting International Customer Support

Technical Consultant

i4 Global

Oct 2014 - Mar 2015 (5 months)

Provided L3 support for in-house engineers and remote locations, managed applications, and created/managed users in Active Directory and Exchange. Maintained daily reports and led a team.

Active Directory Exchange L3 Support Application Monitoring Team Management Reporting

Grade 2 Engineer

3i Infotech Ltd.

Nov 2013 - Oct 2014 (11 months)

Managed escalations from L1/L2 and customers, provided support for OS and applications, and resolved desktop and server incidents. Provided on-job training and contributed to process improvements.

Escalation Management Troubleshooting Desktop Support server support Training Process Improvement

Technical Service Delivery Engineer

Omnitech Info Solutions Ltd.

Sep 2012 - Oct 2013 (1 year 1 month)

Provided L2 support, installed and configured servers, managed safeboot server, handled anti-virus and patching, and published daily activity reports.

L2 Support Server Installation And Maintenance Server Configuration SafeBoot Antivirus Patching Reporting