At Tata Consultancy Services [ Payroll – Experis IT], I provided Level 1 technical support for Treasury Management and online banking applications. I helped commercial banking customers with account access, login issues, password resets, and user administration.
At Infosys BPM Ltd, I provided O365 support, handled critical incidents and escalations, and created and updated SOPs, knowledge base articles, and Known Error documentation. Earlier, I delivered Level 1 support for Exchange, O365, Outlook, and Teams for Business Online, while administering Active Directory accounts and groups.
For the Mercedes-Benz (Daimler Project), I delivered Level 1 and Level 2 support for internal users across Europe and Asia. I managed ServiceNow incidents, service requests, and change tickets, and troubleshot Windows OS, Office 365, VPN, and network printer issues.
My experience also includes US customer billing and accounts receivable operations at Access Healthcare Pvt. Ltd. I hold ITIL 4 Foundation and Microsoft Azure Fundamentals (AZ-900) certifications.
