taniya ghosh
@arushi_ghosh
I am a results-driven Email and Cloud Support Specialist with over six years of experience in Email Technical support, Microsoft 365 administration
IndiaWhat I'm looking for
I’m a results-driven email and cloud support specialist with 6+ years of experience in technical support, Microsoft 365 administration, email migration, DNS management, escalation handling, and customer issue resolution. I’ve supported Rackspace Email, Intermedia Exchange, Outlook, and Windows environments while consistently meeting KPIs and keeping customer satisfaction high.
At CORE SKILLS, I manage Rackspace Email products and Microsoft 365 administration functions for customers and resellers, handling an average of 250+ tickets per month. I troubleshoot email clients, mailbox behavior, spam filtering, archiving, and mail flow issues through remote support and log analysis, while managing mailbox provisioning and user onboarding.
I’ve progressed through Email Technical Support to Escalation Engineer L3 and then to Migration Engineer based on technical expertise across Licensing and Security, Active Directory, IMAP/POP configuration, DNS records, and performance-focused troubleshooting workflows. I’m especially proud of maintaining customer satisfaction scores above 4.5 out of 5 through strong ownership, quick learning, and teamwork.
Experience
Work history, roles, and key accomplishments
Supported Rackspace Email products and Microsoft 365 administration for customers and resellers, handling mailbox provisioning and user onboarding. Managed high-volume ticket resolution while maintaining KPI targets.
Performed hosted email environment migrations and supported Microsoft 365 migration activities. Managed DNS records, domain email routing, and delivery/security issue investigations across mail environments.
Resolved complex L3 escalation cases and collaborated with internal teams using advanced troubleshooting workflows. Worked on email client, mailbox, spam filtering, and archiving-related technical issues.
Provided email technical support and performed mailbox migrations from external email hosting providers to Intermedia Exchange and Microsoft environments. Supported Office 365 migration tasks including user management and security administration.
Led and supported email migrations, progressing from Email Technical Support to Migration Engineer based on technical expertise. Worked on migrations to Intermedia Exchange and Microsoft environments and addressed migration-related connectivity and configuration issues.
Provided technical support for Microsoft Windows operating systems (Windows 7/8/8.1/10), troubleshooting installation, updates, boot errors, drivers, and application performance. Delivered customer-focused troubleshooting while maintaining service quality and resolution standards.
Education
Degrees, certifications, and relevant coursework
Dr. A.P.J. Abdul Kalam University
Bachelor of Technology (B.Tech)
2014 - 2018
Grade: 66.18%
Completed B.Tech coursework at Dr. A.P.J. Abdul Kalam University (2014–2018), achieving 66.18%. Conducted data and mailbox migrations for external email hosting to Intermedia Exchange and Microsoft environments, and supported Office 365 migration tasks including user management, licensing, and security administration.
Cambridge School
Class 12, CBSE
2012 - 2013
Grade: 64%
Completed Class 12 (CBSE) at Cambridge School in Nashik (2012–2013), scoring 64%.
Children's Academy
Class 10, CBSE
2010 - 2011
Grade: CGPA: 9.2
Completed Class 10 (CBSE) at Children's Academy in Nashik (2010–2011), scoring CGPA 9.2.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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