Open to opportunities

Makinde Felix

@makindefelix

I build strong client relationships through customer service, appointment setting, administrative coordination, and IT support.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, client service, administrative, or appointment-setting role where I can manage client needs, coordinate work, solve problems, and contribute to service excellence.

I've supported customer relationships, project delivery, and service operations across The Roofing Network, Lexip Impressions Limited, and Knowls Collines Limited. I handle inbound and outbound prospect calls, qualify service needs, set appointments, and maintain professional follow-up.

At Lexip Impressions Limited, I prepared quotations, invoices, and job orders while coordinating with production and design teams to deliver print and branding projects. At Knowls Collines Limited, I managed client accounts, translated customer briefs into production requirements, and resolved feedback throughout project delivery.

My earlier work at Quomodo Systems Limited and FHI360 strengthened my IT troubleshooting, Microsoft Excel, record management, documentation, and data accuracy skills. I've also supported media operations as a volunteer social media manager, creating flyers and banners, editing videos, and managing a Facebook account.

I'm comfortable in fast-paced environments where clear communication, customer engagement, attention to detail, and practical problem-solving matter.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

The Roofing Network

Jan 2026 - Present (9 months)

Handled inbound and outbound calls with prospects regarding roofing and insurance-related services. Set appointments for qualified prospects and maintained professional communication.

Customer Service Outbound Calling Appointment Setting Call management

Customer Service Representative

Lexip Impressions Limited

Jan 2025 - Aug 2026 (1 year 7 months)

Built and maintained strong customer relationships by understanding client printing, branding, and design needs. Responded to customer inquiries and coordinated with production and design teams to ensure timely delivery.

Customer Service Client Relations Quotations Invoicing Project Coordination

Client Service Executive

Knowls Collines Limited

May 2023 - Dec 2025 (2 years 7 months)

Managed client accounts and maintained positive customer relationships. Coordinated project execution from concept development to final delivery and handled client feedback.

Account Management Customer Relationship Management Project Coordination Problem Solving

IT Support Staff

Quomodo Systems Limited

Nov 2022 - Apr 2023 (5 months)

Diagnosed and resolved hardware, software, and network-related issues. Provided technical support and managed digitized records using Microsoft Excel.

IT Support Troubleshooting Hardware Software Networking Excel Documentation