makenna kniffin

I’m a driven professional with experience in sales, customer service, and management, and I’m used to creating positive, reliable experiences in fast-paced environments. I build strong customer relationships by identifying client needs and delivering solutions that improve satisfaction and support business growth.

As a Salon Owner/Stylist, I owned and operated the business while overseeing daily operations, client services, and staff coordination. I managed appointment scheduling, customer relations, inventory ordering, budgeting, and business growth initiatives—while maintaining cleanliness, compliance, and a welcoming client experience.

I also bring a strong customer-first mindset from roles in sales and customer support, including assisting clients through vehicle selection and financing, and handling technical troubleshooting, billing issue inquiries, and customer exchanges. I’ve trained and supervised staff, escalated customer concerns when needed, and worked to improve response times while keeping service standards high.