Open to opportunities

Jackie Ivery

@jackieivery

Message

Customer-focused business professional with 13 years’ experience in client relations and scheduling.

United States

Message

What I'm looking for

I seek a client-focused role where I can manage scheduling and CRM operations, resolve customer issues, and contribute to process improvements.

I am an empathetic, customer-service focused business professional with 13 years of experience managing phone and in-person queries, scheduling, and team coordination. I have a background in business management and cosmetology, and I apply problem-solving, time-management, and leadership skills to improve client outcomes.

In roles as a Salon Manager/Customer Relations lead and currently as a Malpractice Appointment Scheduler, I manage appointments, maintain CRM records, handle escalations, and collaborate across departments to streamline operations and ensure timely, accurate customer service.

Experience

Work history, roles, and key accomplishments

Current

Malpractice Appointment Scheduler

Current

MagMutual

Jan 2025 - Present (11 months)

Make outbound calls to schedule appointments, coordinate calendars and reschedulings, and maintain client records in CRM to improve scheduling accuracy and client follow-up.

Scheduling CRM Outbound Calling Calendar Management Record keeping Customer Service Time Management Communication

Salon Manager / Customer Relations

Vanity Lab

Jan 2018 - Dec 2024 (6 years 11 months)

Managed salon operations and customer relations, resolved complaints, handled orders/returns, and collaborated cross-functionally to improve service outcomes over a six-year period.