MKMaja Knežić
@majaknezic
Dedicated English Philology Master with strong customer service skills.
SerbiaWhat I'm looking for
As a Master of English Philology, I have developed strong communication, project coordination, and customer service skills over the years. My role as an Assistant to the Account Manager at Joorney LLC sharpened my expertise in client relations, record-keeping, and problem-solving. I also have experience creating visual materials for clients, including content for social media, labels, and materials for a real estate company and smaller producers of homemade products.
In addition to my professional experience, I have taught English online and contributed to educational projects focused on enhancing language acquisition systems. My commitment to effective communication, attention to detail, and exceptional service has been recognized in my roles, and I excel in dynamic environments where I can apply my organizational skills and creativity.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Foundever SBA d.o.o.
Jun 2023 - Jan 2024 (7 months)
Provided customer service via phone, email, and live chat. Actively managed case resolutions, maintained organized records, and ensured timely responses to client requests in a fast-paced environment.
Freelance English Teacher
Self Employed
Jan 2023 - Jun 2023 (5 months)
Provided online English teaching and written translation services. Created marketing materials and engaged with students to enhance their learning experience.
Assistant to Account Manager
Joorney LLC
Jun 2017 - Feb 2023 (5 years 8 months)
Supported the account manager by handling emails, scheduling meetings, and maintaining records in Hub Spot. Coordinated projects and prepared documents, contracts, and invoices while ensuring detailed knowledge of the company's products and legal regulations.
English Teacher
Avalon - Private School of English
Feb 2021 - Sep 2021 (7 months)
Taught English to students, managed administrative tasks, and organized group projects. Developed communication with students and parents while mentoring large groups.
Education
Degrees, certifications, and relevant coursework
Faculty of Law and Business Studies Dr. Lazar Vrkatić
Master of English Philology, English Language and Literature
2024 - 2025
Pursuing Master studies in English language and literature, focusing on advanced linguistic skills and literary analysis.
Private School of English, Novi Sad
Certificate, English Language Teaching
2021 - 2021
Engaged in teaching English, implementing and developing a new system of acquisition for students.
High School of Economics, Kula
High School Diploma, Commercial Sales
2013 - 2017
Completed studies in Commercial Sales, gaining foundational knowledge in business practices and customer relations.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Interested in hiring Maja?
You can contact Maja and 90k+ other talented remote workers on Himalayas.
Message MajaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
