Open to opportunities

Jovana Nikolic

@jovananikolic1

Administrative & web specialist blending e-commerce operations, SEO content, and sales support with multilingual customer service.

Serbia

Message

What I'm looking for

I’m looking for a role where I can combine e-commerce/web content, administrative coordination, and multilingual customer support, working in a fast-paced, detail-oriented, multicultural environment that values discretion and continuous learning.

I’m an Administrative & Web Assistant and Sales/Marketing professional with 7+ years managing day-to-day e-commerce operations, from website content to pricing and on-site creatives. At Exceed d.o.o., I maintained and updated the IT and multimedia product website by uploading articles, managing pricing, designing banners and sliders, and writing SEO-optimized content.

I also drove customer-facing growth through social media by creating and managing campaigns and daily content on Instagram, Facebook, and TikTok. I translated product descriptions and technical specifications from English to Serbian to ensure accuracy for local customers, and I coordinated with international suppliers in English to coordinate deliveries, clarify specifications, and resolve issues.

On the operations side, I handled administrative and financial documentation with strong discretion—preparing invoices, purchase orders, employment contracts, leave and salary requests, and coordinating closely with accounting to submit financial documentation, resolve discrepancies, and manage credit notes, returns, and invoice cancellations. I also supported hiring by creating job advertisements, screening candidates, and participating in interviews.

Beyond office operations, I bring calm, customer-first experience from serving as a Cabin Crew / Flight Attendant at Wizz Air, including safety and comfort on board, handling emergencies, and communicating clearly in English and Serbian in a multicultural team. I’m also a trained English Teacher (Cambridge Academy), and I thrive under pressure with strong attention to detail, adaptability, and confidentiality.

Experience

Work history, roles, and key accomplishments

Current

Cabin Crew / Flight Attendant

Current

Wizz Air

Mar 2025 - Present (1 year 3 months)

Ensured passenger safety and comfort on domestic and international flights while delivering professional, empathetic customer service. Managed emergency situations calmly, communicated effectively in English and Serbian, and followed aviation regulations and security/confidentiality protocols.

Passenger Safety Customer Service Emergency Response Flight Operations Team Coordination Confidentiality

Administrative & Web Assistant

Exceed d.o.o.

Mar 2018 - Mar 2025 (7 years)

Maintained an e-commerce website for IT and multimedia products by uploading content, managing pricing, and creating banners/sliders with SEO-optimized copy. Coordinated with international suppliers and handled administrative and financial documentation including invoices, purchase orders, returns, and credit notes.

Website Management SEO Content Writing Supplier Coordination Invoicing Administrative Documentation Customer Support

Client Services Agent

Contact Service / Muv Transportation

Oct 2017 - Mar 2018 (5 months)

Processed vehicle reservation requests in English via phone, email, and online chat. Coordinated vehicle availability during night and early morning shifts and maintained positive relationships with customers and partners.

Shift Coordination Vehicle Availability Management Customer Service

English Teacher

Cambridge Academy

Sep 2016 - Oct 2017 (1 year 1 month)

Delivered engaging, age-appropriate English lessons to children and adults using creative methods to support language acquisition. Communicated regularly with parents to provide updates on student progress and well-being.

English Language Instruction Lesson planning Teaching Children (4–6)Adult Education

Education

Degrees, certifications, and relevant coursework

Ovidius University of Constanța, Faculty of Letters

Certificate of Attendance (CEFR Level C1), Romanian Language

2016 - 2016

Activities and societies: International Summer Courses in Romanian Language, Culture and Civilization (July 2016).

Attended international summer courses in Romanian language, culture, and civilization and received a C1-level certificate.

Alexandru Ioan Cuza University of Iași, Faculty of Letters

Certificate of Attainment (Council of Europe Level C1), Romanian Language

2014 - 2014

Activities and societies: International Summer Courses: Romania – Language and Civilization (8–29 July 2014).

Completed international summer courses in Romania focused on Romanian language and civilization, achieving Council of Europe Level C1 proficiency.

University of Belgrade, Faculty of Philology

Master’s Degree in Philology – Professor of Languages, Philology (Languages)

Earned a Master’s degree in Philology with a specialization as a Professor of Languages. Studied advanced philology and language education focused on teaching.