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Anitha Bala

@anithabala

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Results-driven Process Improvement Leader with 14 years of experience.

India

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What I'm looking for

I am looking for a role that fosters continuous improvement and offers opportunities for leadership and innovation.

I am a results-driven Process Improvement Leader with about 14 years of experience in data-driven process optimization, standardization, automation, and continuous improvement in logistics and supply chain management. My passion lies in fostering a culture of continuous improvement and developing high-performing teams aligned with organizational goals.

Throughout my career, I have successfully identified process improvement opportunities that enhance service quality and reduce cycle time, leading to increased productivity. I have led cross-functional teams in managing projects, ensuring timely delivery while maintaining consistent communication with stakeholders. My expertise in data analytics, particularly using SQL and advanced Excel, has enabled me to extract insights that inform strategic decision-making.

With a strong background in quality management, I have conducted ISO 9001 internal audits and developed standard operating procedures (SOPs) to enforce corrective actions. My commitment to operational excellence is evident in my ability to implement strategies that improve service quality and efficiency, ultimately driving organizational success.

Experience

Work history, roles, and key accomplishments

Executive – Process Engineering & Service Quality

SPOTON Logistics Pvt Ltd

Sep 2015 - Sep 2017 (2 years)

Acted as a business analyst, facilitating and coaching projects. Frequently reviewed Key Performance Indicators with the Operation and Customer Service teams.

SQL Microsoft Excel Key Performance Indicators CAPA SOPs Business Analysis

Operation Executive

Gati KWE Pvt Ltd.

Jun 2014 - Sep 2015 (1 year 3 months)

Monitored the performance of Service Levels for Surface Express and Air Express. Maintained quality at the Operating Units and resolved escalations raised against orders and queries.

Business Intelligence Escalation Management Quality Control

Manager – Process Engineering and Analytics

Delhivery Ltd.

Dec 2017 - Present (7 years 6 months)

Spearheaded initiatives to optimize operations and customer service processes based on data insights, resulting in improved efficiency, cost savings, and customer satisfaction. Led a team of three in conducting thorough data analysis using SQL, Python, and Microsoft Excel to extract, clean, and analyze large datasets.

SQL Python Microsoft Excel Amazon Quicksight CAPA

Logistics & Project Coordinator

Bharat Electronics Ltd.

Aug 2011 - May 2014 (2 years 9 months)

Maintained and updated RFQs Log as per company procedure, ensuring all procured items met required quality standards. Coordinated with inventory control to determine and manage inventory needs.

Quality Inventory Management

Education

Degrees, certifications, and relevant coursework

Not specified

Master of Business Administration, Production & Operation Management

Completed a Master of Business Administration with a specialization in Production & Operation Management. This program focused on optimizing production processes and operational efficiency.

Not specified

Bachelor of Engineering, Industrial Engineering and Management

Obtained a Bachelor of Engineering degree in Industrial Engineering and Management. The curriculum covered principles of industrial engineering and management practices.