Shahina Akter

I’m a Customer Success Manager candidate with 4+ years owning B2B customer and partner relationships and delivering measurable retention, adoption, and revenue outcomes. I designed an onboarding program for 155+ partners that increased product adoption by 36% through structured enablement.

I manage two strategic distributor accounts spanning ~17,700 retail outlets across two regions and lead a 200+ person field sales team. I drive retention and churn mitigation across the retail network, sustaining product retention at 54% of outlets while achieving 100% of campaign KPI targets.

My approach is data-driven: I analyze sales, route, and market data to prioritize at-risk and high-potential outlets, growing performance 7–12% year-over-year. I also plan and execute 20+ activation campaigns, collaborate across time zones, and use HubSpot and Salesforce-certified tooling to run stakeholder-driven QBRs and repeatable onboarding playbooks.