Nafiz Jisan

I’m an award-winning Client Success and Operations Leader with 7+ years of progressive experience managing 20+ global accounts in a multinational BPO. I’m known as a consistent top performer, backed by a proven track record of 95% client satisfaction.

In my role as Team Leader — Client Management, I serve as a primary point of contact for international clients, owning inquiries, escalations, and strategic discussions. I also build and execute CRM strategy and campaign plans to drive measurable outcomes, including 30% engagement growth.

I lead cross-functional coordination to streamline workflows, reduce turnaround times by 15%, and strengthen SLA compliance. I handle end-to-end delivery of 27+ international campaigns across time zones, while also supporting client onboarding and premium account service aligned to client expectations.

I’m recognized five times through company-wide awards, including a Long Service Award for 7 years and multiple performance accolades. I bring a steady, solutions-first approach—combining stakeholder management, data analysis, and market research to help grow the client base by 20%.