Mahmoud Ragab

Designed and delivered interactive English lessons, prepared students for exams, and provided individualized feedback to build real-life language confidence.

Implemented gamified multimedia online lessons and conducted needs assessments and placement tests to tailor instruction and boost learner retention.

Deliver curriculum-aligned online English lessons via Zoom/Google Meet, designing interactive digital materials and assessing student progress to improve engagement and outcomes.

Resolved over 200 weekly customer inquiries via multi-channel support achieving a 95% satisfaction rating and escalated complex cases as needed.

Managed high call volumes, used persuasion techniques to overcome objections, and consistently exceeded daily contact targets.

Designed interactive lesson plans and used digital tools and visual aids to enhance engagement while guiding students to pass English language exams.

Handled customer inquiries and complaint resolution via phone, conducting follow-ups to ensure satisfaction and issue closure.

Resolved advanced order-tracking issues, scheduled appointments, and escalated complex service problems to ensure resolution.

Developed engaging ESL lesson plans for varied proficiency levels and assessed progress through tests, homework, and personalized feedback.

Completed a TEFL certification in 2025, covering lesson planning, classroom management, and technology integration for ESL instruction.

Bachelor's degree from the Faculty of Education, English Department, completed in 2024.

Grade: 4.0 / 4.0

Completed American Diploma (SAT curriculum) with a school GPA of 4.0/4.0 in 2016.