Dalia Abdelaty
@daliaabdelaty
Experienced English instructor and customer service professional.
EgyptWhat I'm looking for
I am an English instructor and customer-service professional with classroom and library experience, strong language credentials, and proven communication skills. I hold a Bachelor in Education (summa cum laude), professional diplomas in instruction and curricula, an IELTS Academic overall band score of 8, and a Spanish diploma (B2).
I have taught general English, prepared curricula and exam simulations, supported library programs and reader advisory, and resolved customer issues at Amazon/Souq. I bring attention to learner needs, multilingual competence (Arabic, English C1, Spanish B2), and practical digital skills to support teaching, program planning, and customer-facing roles.
Experience
Work history, roles, and key accomplishments
Library Assistant
Misr Public Library
Aug 2022 - Oct 2023 (1 year 2 months)
Planned and ran special events and provided reader advisory and English-language guidance for children and adolescents, improving program relevance and user satisfaction.
Customer Service Associate
Amazon.com, Souq
Sep 2021 - Jul 2022 (10 months)
Managed customer inquiries and complaints within SLA by coordinating across departments and executing standardized processes to resolve issues efficiently.
English Instructor
Community Center Language Academy
Apr 2019 - Mar 2020 (11 months)
Taught general English courses, conducted IELTS simulation exams, and provided individualized feedback to improve student performance and exam readiness.
English Teacher
International Arab Egyptian School
Sep 2017 - Jun 2018 (9 months)
Developed learning materials and a comprehensive English curriculum while coaching students in study skills and effective learning habits.
Education
Degrees, certifications, and relevant coursework
Instituto Cervantes del Cairo
Spanish Language Diploma, Spanish Language
2021 -
Pursuing a Spanish Language Diploma at Instituto Cervantes del Cairo focusing on intermediate to advanced Spanish language proficiency (B2 expected).
Ministry of Education of Spain
DELE Diploma, Spanish Language
2024 - 2024
Grade: B2
Awarded the DELE Diploma in Spanish as a Foreign Language at CEFR level B2.
IELTS (IDP)
IELTS Academic, English Language Proficiency
2022 - 2022
Grade: Overall Band Score: 8
Achieved IELTS Academic overall band score of 8 (Listening 8.5, Reading 9, Speaking 7.5, Writing 7).
SUSuez Canal University
Special Diploma in Instruction and Curricula, Education
2020 - 2021
Grade: 3.26 GPA
Completed a Special Diploma in Instruction and Curricula with a GPA of 3.26.
SUSuez Canal University
Professional Diploma in Instruction and Curricula, Education
2019 - 2020
Grade: 3.6 GPA
Completed a Professional Diploma in Instruction and Curricula and graduated with a 3.6 GPA.
SUSuez Canal University
Bachelor of Arts and Education, Education and Literature
2013 - 2017
Grade: 83.65%
Awarded a Bachelor of Arts and Education in Education and Literature, graduated summa cum laude with an overall score of 83.65%.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Interested in hiring Dalia?
You can contact Dalia and 90k+ other talented remote workers on Himalayas.
Message DaliaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
