Yasmine Mahmoud
@yasminemahmoud1
English teacher and customer service representative who taught ESL and supported customer retention at Teleperformance.
EgyptWhat I'm looking for
I taught English as a Second Language as a self-employed freelancer, creating interactive lessons for students with different needs and proficiency levels. I assessed progress through tests, assignments, and feedback.
At Teleperformance, I supported customers and focused on retention by understanding their needs and addressing concerns. I also managed multiple requests and collaborated with team members to enhance the customer experience.
I hold a Bachelor degree in English literature from Sohag university. My training includes TESOL and English as a Medium of Instruction programs through The U.S. Embassy in Cairo, along with graphic design training at ITI.
Experience
Work history, roles, and key accomplishments
Customer Service Representative & Retention Specialist
Nov 2025 - Sep 2026 (10 months)
Provided excellent customer support using strong problem-solving and communication skills. Effectively managed multiple customer requests simultaneously, showcasing strong multitasking abilities.
English Teacher
Self Employed
Jan 2020 - Dec 2025 (5 years 11 months)
Taught English as a Second Language (ESL) to students of different age groups and proficiency levels. Designed and delivered interactive lesson plans tailored to students' needs.
Education
Degrees, certifications, and relevant coursework
Sohag University
Bachelor, English Literature
2021 - 2025
Grade: Very good 83%
Bachelor degree in English literature from Sohag University, with a GPA of Very good 83%.
U.S. Embassy in Cairo
Pre-Service TESOL Program, TESOL
2024 - 2024
Completed the Pre-Service TESOL Program, a 60-contact-hour training.
U.S. Embassy in Cairo
English as a Medium of Instruction Program, English as a Medium of Instruction
2024 - 2024
Completed the English as a Medium of Instruction Program, a 60-contact-hour training.
U.S. Embassy
TESOL Employability Skills Camp, TESOL
2024 - 2024
Completed the TESOL Employability Skills Camp, a 60-contact-hour training.
CIB
Summer Internship Program, Internship
2024 - 2024
Participated in the CIB Summer Internship Program.
ALX Egypt
AI Career Essentials, Artificial Intelligence
Completed the AI Career Essentials course.
ITI
Graphic Design Training, Graphic Design
Completed graphic design training of 120 hours.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
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