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I've taught English at Sekem School, Oxford Educational Center, and Elmansoor Schools, delivering structured curricula, assessments, and interactive learning environments.

I help students strengthen grammar, phonetics, conversational fluency, writing, reading comprehension, and literacy. I also create supplementary learning tools, identify learning gaps, and provide progress tracking for parent reviews.

In multinational customer experience roles at Concentrix and Teleperformance, I've supported AT&T and Comcast customers through billing audits, plan provisioning, technical troubleshooting, and clear CRM documentation while meeting FCR and CSAT targets.