Open to opportunities

Robiul Hossen

@robiulhossen

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Experienced Quality Assurance Specialist focused on operational excellence.

Saudi Arabia

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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth and innovation.

I am a Quality Assurance Specialist with over six years of experience in logistics and delivery operations. My expertise lies in complaint management, process optimization, and data-driven decision-making. I have a proven track record of enhancing operational performance by analyzing key metrics and leading teams effectively.

At AJEX Logistics Service, I train teams to ensure high-quality inbound orders and inventory management. I identify quality issues and implement practical solutions to meet customer expectations. My role involves overseeing team performance, conducting thorough testing of applications, and ensuring timely dispatch of orders while maintaining service level agreements.

Throughout my career, I have received multiple awards for my contributions, including Employee of the Year at Naqel Express. I am passionate about leading teams, motivating members, and continuously improving processes to drive efficiency and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Specialist

Current

AJEX logistics service

Jun 2024 - Present (11 months)

Responsible for training teams and ensuring high-quality inbound orders and inventory management. Identified quality issues, suggested solutions, and tracked effectiveness to meet customer expectations. Oversaw team performance and conducted thorough testing of applications before launch.

Quality Assurance Inventory Management Process Optimization Data Analysis Problem Solving SLA Management Coaching Performance Monitoring

Operation Operator

AJEX logistics service

Jun 2023 - Jun 2024 (1 year)

Established quality assurance procedures and assessed technical requirements from customers. Supervised daily tasks to maintain inventory accuracy and guided team members through coaching and feedback.

Quality Assurance Inventory Management Process Improvement Team Leadership Performance Reviews Coaching Problem Solving Communication SLA Management

Ground Operation Team Leader

Naqel Express

Oct 2022 - Nov 2022 (1 month)

Oversaw After-Sale Returns operations, ensuring compliance with SOPs and tracking KPIs. Collaborated with IT to enhance ASR operations and generated performance reports to analyze trends.

Operations Management KPI Tracking Compliance Team Collaboration performance reporting Quality Control Problem Solving Inventory Management Communication Leadership

Operation Staff

Naqel Express

Apr 2022 - May 2022 (1 month)

Managed and resolved complaints in the RUH region, ensuring timely solutions. Engaged with couriers and worked with the complaint resolution team to maintain efficiency.

Problem Solving Communication Customer Service Team Collaboration Reporting Time Management Conflict Resolution

Dispatcher

Naqel Express

Apr 2021 - Apr 2022 (1 year)

Ensured compliance with ASR SOPs and tracked performance metrics. Collaborated with IT to optimize workflows and maintained communication with station supervisors for seamless operations.

Operations Management Performance Metrics Workflow Optimization Communication Compliance Team Coordination Problem Solving Inventory Management Quality Assurance Leadership

Transportation Supervisor

Conveyor Logistic LTD

Mar 2017 - Apr 2018 (1 year 1 month)

Developed daily route plans and supported drivers in real-time. Managed resources effectively to maximize efficiency and coordinated truck rentals for increased delivery volumes.