Ghala Ahmed

I am a detail-focused and driven professional with hands-on experience in client operations, digital coordination, and administrative support. My expertise lies in managing communication, organizing service workflows, and building structured systems that enhance performance. I am known for my high emotional intelligence, quick learning abilities, and creative problem-solving skills, especially in pressure-driven environments.

In my recent freelance role as a Client Experience & Digital Coordinator, I successfully managed scheduling and support for over 50 monthly client requests. I developed internal tracking sheets to streamline follow-ups and created message templates that facilitated smooth customer interactions. My proactive approach allowed me to identify pain points in client interactions, leading to improved satisfaction scores. Additionally, my experience in Service Logistics & Operations Support has equipped me with the skills to organize client service routes efficiently and handle real-time issues calmly.