Open to opportunities

Samira Khdoor

@samirakhdoor

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Trainer & Customer Experience Specialist improving onboarding, satisfaction, and workforce development.

Saudi Arabia

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What I'm looking for

I’m looking for a role where I can own onboarding and learner/customer journeys, run Learning Needs Analysis, and use engagement and performance metrics to improve satisfaction, retention, and service quality—while coordinating stakeholders to deliver smooth program experiences.

I’m a Trainer & Customer Experience Specialist with 7 years of experience in client engagement, onboarding, learner support, and workforce development across education, logistics, and retail. I deliver structured training and Learning Needs Analysis (LNA) to identify training gaps and build better learner and client experiences—especially within the Aramco sectors.

I manage end-to-end learner onboarding and support the full learner lifecycle through stakeholder communication, engagement tracking, and service quality improvement. I’ve improved learner satisfaction by 20% through tailored onboarding processes, resolved 95% of client issues in less than 24 hours, and helped drive a 30% increase in client retention by enhancing communication strategies.

Experience

Work history, roles, and key accomplishments

Trainer & Customer Experience Specialist

Niagara College Saudi Arabia

Sep 2023 - Jul 2025 (1 year 10 months)

Delivered structured training and workforce development support for Aramco sectors, including Learning Needs Analysis and learner onboarding. Monitored engagement/attendance and handled escalations to improve learner experience and satisfaction.

& Customer Success Training Delivery Learning & Development (L&D)Workforce Development Onboarding Learning Needs Analysis (LNA)Learner Support Performance Metrics Escalation Management Cross functional Coordination Reporting

Client Engagement Specialist

Alguroo

Jun 2020 - Aug 2023 (3 years 2 months)

Managed client onboarding, engagement, and academic support for learners, and delivered English language instruction and communication-based training. Resolved client issues and supported continuous improvement of training guidance to boost satisfaction and retention.

Client Onboarding Client Engagement Academic Support English Language Instruction Training Delivery Learning Needs Analysis (LNA)Learner Support Communication Issue Resolution Client Retention

Customer Experience & Client Success

Brandz Store

Jul 2017 - Aug 2018 (1 year 1 month)

Supervised customer service operations and acted as an escalation point to ensure timely resolution of client issues. Trained team members on customer service standards and communication, and improved service quality by monitoring performance and identifying service gaps.

& Customer Success Customer Service Operations Escalation Management team training Service standards Communication Skills Service quality

Client Operations Assistant

Green Cargo Logistics

Coordinated client-facing logistics activities including shipment documentation, scheduling, and delivery updates. Supported operational recordkeeping and handled client inquiries and service-related issues.

Logistics Coordination Scheduling Client Communication Client Inquiries