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Mohammed Khan

@mohammedkhan6

Customer support and operations specialist at PARQ VANCOUVER who investigated incidents, improved audit-ready records, and reported findings with Excel and Power BI.

Saudi Arabia

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What I'm looking for

I’m seeking a fully remote customer support, customer operations, or customer success role.

At PARQ VANCOUVER, I investigated incidents and irregular activity, documented findings, and escalated issues to Compliance and Operations through resolution. I also maintained detailed, audit-ready case records.

I prepared management reports and dashboards using Excel and Power BI, and conducted quality-control audits to identify process gaps and track corrective actions. I troubleshot CCTV servers, camera access, and network connectivity to maintain uninterrupted operations.

At EASY DAY STORE, I managed customer-facing operations, supplier relationships, and product and operational records across store and delivery platforms. I’m available immediately for fully remote customer support, customer operations, and customer success roles.

Experience

Work history, roles, and key accomplishments

Surveillance Supervisor

Parq Vancouver

Jul 2022 - Dec 2024 (2 years 5 months)

Managed high-volume, real-time operations, investigated incidents, and maintained audit-ready documentation. Prepared management reports and dashboards using Excel and Power BI, and supervised and trained surveillance staff.

ITrak Incident Management Case Management Excel Power BI CCTV Surveillance Systems Microsoft Office Operational Reporting Technical Troubleshooting team training Quality Control Process Improvement

Store Manager

Easy Day Store

Jan 2021 - Sep 2022 (1 year 8 months)

Managed daily customer-facing store operations, maintained accurate product and pricing records, and coordinated with suppliers. Supported process improvements across multiple locations.

Operations Management Customer Service Supplier Management Inventory Management Process Improvement Microsoft Office