At Berkley Insurance Company, I re-engaged prospects who had expressed interest or partially completed policy inquiries, aiming to convert that interest into action. I gathered information about client businesses, risk profiles, and insurance needs to determine eligibility and refer qualified leads.
At Columba Consult, I managed customer records in CRM systems and assisted with applications, requests, and account updates. I also conducted proactive customer outreach and worked with sales and operations to escalate complex concerns.
At Cassys Farmz, I developed relationships with customers and distributors and handled orders by phone, in person, and online. I also shared product information and discussed bulk discounts, delivery terms, and payment plans with clients.
