Mahima Bhujbal
@mahimabhujbal1
I am a dedicated customer support professional delivering empathetic, efficient issue resolution.
IndiaWhat I'm looking for
I am a dedicated customer support professional with hands-on experience resolving technical and banking customer issues across email, chat, and phone channels. I consistently deliver clear, empathetic communication while maintaining compliance and accurate records to ensure customer satisfaction.
At HDFC Bank, Yes Bank and Tech Mahindra I handled transactions such as RTGS/NEFT, funds transfers and dispute resolution, documented interactions, and enforced AML/KYC controls—backed by IIBF and NISM certifications. I bring strong problem-solving, organisational discipline, and a proactive approach to help teams improve processes and customer outcomes.
Experience
Work history, roles, and key accomplishments
TMHandle incoming emails, chats, and calls to resolve technical issues, educate customers on product features, and maintain detailed interaction records. Ensure compliance with relevant laws, regulations, policies, and procedures to uphold support quality.
YBPersonal Banker
Yes Bank
Feb 2024 - Apr 2025 (1 year 2 months)
Responded to customer inquiries via email and phone, resolved complaints by providing appropriate solutions and follow-up, and documented all interactions in the bank’s system for future reference.
HBPersonal Banker
HDFC Bank
Jan 2022 - Jan 2024 (2 years)
Processed cash and non-cash transactions including RTGS/NEFT and demand drafts, handled customer queries and instructions, and maintained knowledge of products, policies, and regulations to ensure due diligence.
Education
Degrees, certifications, and relevant coursework
Mahima hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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