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@mahimabhujbal1
I am a dedicated customer support professional delivering empathetic, efficient issue resolution.
IndiaI am a dedicated customer support professional with hands-on experience resolving technical and banking customer issues across email, chat, and phone channels. I consistently deliver clear, empathetic communication while maintaining compliance and accurate records to ensure customer satisfaction.
At HDFC Bank, Yes Bank and Tech Mahindra I handled transactions such as RTGS/NEFT, funds transfers and dispute resolution, documented interactions, and enforced AML/KYC controls—backed by IIBF and NISM certifications. I bring strong problem-solving, organisational discipline, and a proactive approach to help teams improve processes and customer outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
TMHandle incoming emails, chats, and calls to resolve technical issues, educate customers on product features, and maintain detailed interaction records. Ensure compliance with relevant laws, regulations, policies, and procedures to uphold support quality.
YBYes Bank
Feb 2024 - Apr 2025 (1 year 2 months)
Responded to customer inquiries via email and phone, resolved complaints by providing appropriate solutions and follow-up, and documented all interactions in the bank’s system for future reference.
HBHDFC Bank
Jan 2022 - Jan 2024 (2 years)
Processed cash and non-cash transactions including RTGS/NEFT and demand drafts, handled customer queries and instructions, and maintained knowledge of products, policies, and regulations to ensure due diligence.
Degrees, certifications, and relevant coursework
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Software and tools used professionally
IndiaYou can contact Mahima and 90k+ other talented remote workers on Himalayas.
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