Maheesha H

Owned the customer success lifecycle for 18 NHS Trusts across the UK and EMEA, managing deployment, adoption, and long-term satisfaction of radiology AI solutions. Collaborated cross-functionally with Product, Clinical, and Engineering teams to ensure smooth onboarding, integration with PACS/RIS systems, and successful clinical validation processes.

Led the end-to-end implementation of remote patient monitoring services across multiple NHS Trusts, ensuring seamless post-sale onboarding and rapid time-to-value. Acted as the primary liaison between NHS stakeholders and internal teams, resolving deployment blockers and aligning services with local clinical pathways.

Developed strategic relationships with customers, serving as the first point of contact throughout the entire onboarding process from pre-sales to “go live”. Oversaw timely contract renewals by coordinating with internal departments; reviewed and assessed monthly invoices, working practices and SOPs.

Examined pharmacovigilance cases in accordance with internal guidelines, SOPs and US safety regulations. Assessed and documented MedWatch/CIOMS/E2B reports through case processing and follow up activities by translating adverse event cases from/to Italian and English.

Strengthened work efficiency of staff by implementing new projects and tools using Asana. Directed marketing and advertising campaigns by collaborating with cross-functional teams and planned logistics, tailoring a global database of freights and quotes.

Demonstrated resilience, flexibility, and empathy by following de-escalation protocols during episodes of distress in residents with dementia. Provided direct patient care and support in a healthcare setting.

Completed a Master of Science degree focusing on global health challenges and solutions. Gained expertise in public health policies, epidemiology, and international health systems.

Activities and societies: Course Representative, President of Leeds Union Sri Lankan Society, Student Ambassador

Undertook a Bachelor of Science with Honours in Medical Sciences. Developed a strong foundation in human biology, physiology, and medical research methodologies.

Obtained the Diploma di Esame di Stato, a comprehensive secondary education qualification. Focused on a broad curriculum preparing for higher education.

Completed the French Baccalauréat, an international secondary education diploma. Engaged in a rigorous academic program with a focus on French language and culture.