Open to opportunities

Esther Olatunji

@estherolatunji

Customer Success and client onboarding specialist combining medical training with CRM and migration expertise to improve retention and satisfaction.

United Kingdom

Message

What I'm looking for

I’m looking for a customer-focused role where I can lead onboarding and migrations, improve processes, and grow retention. I want a collaborative team that values empathy, clear communication, and measurable service delivery outcomes—especially in healthcare or tech.

I bring a medically trained, cross-industry background spanning software, banking, and customer relationship management. I’m known for combining empathy, precision, and collaboration to handle complex situations calmly while building trust that drives long-term success.

In client-facing roles, I’ve managed end-to-end client migrations and ensured smooth transitions with minimal disruption. I run onboarding sessions, provide ongoing support, and translate technical processes into clear, user-friendly guidance for non-technical clients—boosting adoption, engagement, and customer satisfaction.

I’ve also strengthened service delivery through high-volume customer support with strict compliance, plus KYC analysis and process streamlining to improve accuracy and turnaround time. I’m energized by roles where I can improve healthcare and tech service delivery, using strong communication and structured problem-solving to deliver measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Migrations Executive

Current

IRIS Software Group

Mar 2025 - Present (1 year 2 months)

Managed end-to-end client migrations, coordinating with implementation, support, and product teams to ensure smooth transitions with minimal disruption. Led onboarding sessions and ongoing support, translating technical processes into clear guidance for non-technical clients and improving user adoption and engagement.

Client Onboarding Stakeholder Management Customer Support User Adoption Cross functional Coordination

Customer Service Advisor

The Cooperative Bank

May 2023 - Mar 2025 (1 year 10 months)

Handled high-volume inbound customer queries with professionalism and accuracy, delivering prompt solutions to improve customer satisfaction and loyalty. Ensured compliance with banking policies and data protection standards, resolving conflicts and escalating feedback to support process improvements.

Customer Service Inbound Support Compliance Data Protection Conflict Resolution Customer Escalation Quality Assurance Team Collaboration

KYC Analyst

Bunq

Aug 2022 - Dec 2022 (4 months)

Investigated financial crime risks by analyzing transactions and identifying suspicious patterns, handling sensitive customer data with GDPR and AML compliance. Streamlined KYC verification to improve accuracy and turnaround time, and supported cross-functional investigations to strengthen compliance outcomes.

KYC AML Compliance GDPR Transaction Monitoring Risk Assessment Suspicious Pattern Detection

Sales & Retention Manager

Life Cycle Company

Oct 2021 - Mar 2022 (5 months)

Managed client acquisition and retention via phone, email, and live chat, leading a small sales team to meet and exceed retention and upselling targets. Introduced improved CRM and client tracking systems and designed customer feedback loops to increase service satisfaction and repeat business.

Client Acquisition Client Retention Upselling CRM Tools Sales Team Leadership