Open to opportunities

Fouad Mostakim

@fouadmostakim

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Customer Success Account Manager with 11 years of experience.

United Kingdom

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What I'm looking for

I am looking for a role in a customer-centric company that values innovation and growth.

I am a Computer Science graduate with over 11 years of experience in customer success and account management. My career has been marked by a commitment to enhancing customer satisfaction and retention, demonstrated by my successful implementation of a training program that increased customer retention from 25% to 75% over seven years. I have consistently exceeded sales targets and contributed to revenue growth by identifying upsell and cross-sell opportunities within existing accounts.

Throughout my career, I have collaborated with cross-functional teams to address customer concerns and ensure timely resolutions. My proactive customer success strategies have significantly decreased churn rates and improved overall customer loyalty. I am now eager to bring my expertise to a forward-thinking, customer-centric company where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Healthcare Assistant

Caring Homes Group

Jun 2019 - Jul 2022 (3 years 1 month)

Provided personal care and mobility support to residents, ensuring their comfort and dignity. Administered medication and maintained accurate documentation in accordance with care plans.

Personal Care Mobility Patient Care Documentation Communication Skills Teamwork Problem Solving Empathy Time Management

Customer Success Account Manager

Concentrix

Jul 2021 - Apr 2022 (9 months)

Managed customer success for Adobe, ensuring renewal of key accounts and generating new business opportunities. Developed strategic sales initiatives that resulted in over $1M in growth revenue. Achieved 110% of sales targets while coaching new team members.

Salesforce CRM Customer Relationship Management Strategic Sales Account Management Customer Experience Team Leadership Problem Solving Communication Skills Sales Growth Upselling

Medical Representative

Medipro Pharma

Sep 2017 - Apr 2018 (7 months)

Promoted and sold pharmaceutical products while building relationships with healthcare professionals. Achieved sales targets and conducted market analysis to stay competitive.

Sales Relationship Management Market Analysis Communication Skills Reporting Customer Service Problem Solving Networking Time Management

Team Leader

K&M Invests

Sep 2015 - May 2017 (1 year 8 months)

Supervised a team, providing guidance and support while managing daily activities. Organized training sessions and developed strategies to meet team objectives.

Team Management Training And Development Strategic Planning Communication Skills Leadership Problem Solving Time Management Goal Setting Resource Allocation

Sales Advisor

Intelcia

Sep 2013 - Jul 2014 (10 months)

Assisted customers with SFR products, providing recommendations and addressing queries. Promoted additional products to enhance customer experience and drive revenue.