Open to opportunities

Sarfraz Ali

@sarfrazali1

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Enterprise SaaS Customer Success leader improving adoption and outcomes for 500+ customers over 14+ years.

India

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What I'm looking for

I’m looking for an enterprise SaaS role where I can drive AI and product adoption, strengthen customer outcomes, and partner cross-functionally—using executive communication and enablement to improve satisfaction, retention, and revenue results.

I’m a Customer Success and Enterprise SaaS professional with 14+ years of experience, including 10+ years at Adobe supporting enterprise customers across North America, EMEA and APAC. I focus on customer engagement, enterprise account management, and executive communication to drive measurable outcomes.

At Adobe, I’ve supported 500+ enterprise customers and managed a portfolio of ~10 enterprise customer accounts. I partner cross-functionally to deliver onboarding, licensing, migrations and adoption of Adobe enterprise solutions, and I contributed to Adobe Express and Acrobat AI adoption with six successful attach conversions.

I’m especially proud of results: improving CSAT from 65% to 90%, maintaining 0% DSAT while meeting SLA commitments, and managing/closing 500+ Product Engineering (PET) cases. I capture customer feedback through JIRA to support product improvements, mentor SMEs, and earned the Adobe Customer Experience Quarterly Award (Q1 2026).

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Consultant

Current

Adobe Inc.

Nov 2013 - Present (12 years 8 months)

Supported 500+ enterprise customers across North America, EMEA and APAC, managing a portfolio of ~10 enterprise customer accounts. Improved CSAT from 65% to 90%, maintained 0% DSAT while meeting SLA commitments, and contributed to Adobe Express and Acrobat AI adoption with six successful attach conversions.