Open to opportunities

Nitisha Kaul

@nitishakaul

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Experienced Integration Engineer with a strong track record in managing complex cases.

India

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my technical expertise to drive product improvements and enhance customer satisfaction.

I am an experienced Integration Engineer with a proven track record in managing complex cases and escalations. My expertise lies in collaborating with cross-functional teams, including Product, R&D, and Business, to deliver seamless solutions that enhance customer satisfaction. I excel in tracking feature releases, creating comprehensive documentation, and conducting knowledge transfer sessions, ensuring that all stakeholders are aligned and informed.

Throughout my career, I have demonstrated strategic thinking by identifying gaps in processes and developing roadmaps that drive growth. I have effectively presented to senior leadership, serving as a point of contact across multiple teams. My proficiency in managing emergencies and communicating technical details clearly has been instrumental in supporting new product initiatives and facilitating knowledge sharing.

With over six years of experience in the industry, I have honed my skills in technical support, client relationship management, and product integration. I am passionate about leveraging my knowledge to contribute to innovative solutions and drive success in my future endeavors.

Experience

Work history, roles, and key accomplishments

Current

Technical Subject Matter Expert

Current

Taboola

Dec 2023 - Present (1 year 6 months)

Managed complex cases and escalations, collaborating with cross-functional teams including Product, R&D, and Business. Tracked new feature releases, created documentation, and conducted knowledge transfer sessions while identifying gaps and developing strategic roadmaps. Served as a key point of contact across multiple teams, managed emergencies, and supported new product initiatives.

Escalation Management Troubleshooting Technical Documentation Strategic Planning Cross Functional Team Management Market Analysis SQL

Integration Engineer

Integral Ad Science

Dec 2022 - Dec 2023 (1 year)

Led the integration of ad verification solutions, significantly increasing client retention and satisfaction. Analyzed client requirements to implement tailored solutions that improved efficiency and developed an integration playbook to reduce onboarding time. Collaborated with Product and R&D teams to enhance product features and functionality, conducting technical training to reduce support esca

API Testing Product Enhancement Collaboration Technical Training Salesforce Google Analytics

Senior Technical Client Engineer

Integral Ad Science

Nov 2020 - Dec 2022 (2 years 1 month)

Spearheaded the successful integration of complex ad verification solutions for top-tier clients. Led cross-functional workshops to analyze requirements and implement tailored solutions, while developing and maintaining a comprehensive integration playbook. Collaborated closely with Product and R&D teams to drive continuous product improvements and conducted in-depth technical training sessions fo

Integration Playbook Maintenance Product Improvement Collaboration Technical Training Roadblock Identification Subject Matter Expertise Client Management

Software Support Specialist

Arezzo Sky

Oct 2019 - Nov 2020 (1 year 1 month)

Responded to support requests from end-users, providing patient troubleshooting assistance and creating user-level self-help documentation. Collaborated with the Customer Success Manager to maintain customer satisfaction and monitored overall team communication, providing constructive feedback. Worked closely with the software development team on reported errors and bugs, including working in 24/7

Support Software Troubleshooting Documentation Customer Satisfaction Bug Reporting

Web Solutions Specialist

Endurance International Group

Nov 2018 - Oct 2019 (11 months)

Troubleshot technical issues on Linux/Windows operating systems, hardware, and software, communicating directly with clients to resolve DNS and domain name registration issues. Escalated complex issues to the development team for bug fixing and platform improvement. Provided technical support and problem resolution for web solutions.

Technical Troubleshooting Linux Windows DNS Domain Names Client Communication