Looking for a job

Romel User

@romeluser

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Sales and customer success professional at T-Mobile who exceeded monthly revenue targets by 20%.

Nigeria

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What I'm looking for

I’m looking for a fast-paced, quota-driven sales or customer success role where I can work with telecommunications products, grow accounts, and retain customers. I’m also comfortable working remotely and independently.

At T-Mobile, I identified and closed upsell and cross-sell opportunities across plans, accessories, and add-on services, exceeding monthly revenue targets by 20%. I also maintained customer satisfaction above 90% while supporting sales and retention.

At Verizon, I proposed tailored upgrades and loyalty offers that reduced churn by 15%, and was recognized as a top performer for three consecutive quarters. I use Salesforce, HubSpot, and Zoho CRM for pipeline management and tracking.

Experience

Work history, roles, and key accomplishments

Customer Service Representative – Sales & Retention

T-Mobile

Jan 2024 - Jan 2026 (2 years)

Drove revenue growth by identifying and closing upsell and cross-sell opportunities, exceeding monthly revenue targets by 20%. Maintained CSAT above 90% while handling high-volume customer contacts and retention conversations.

Salesforce CRM Pipeline Management Upselling Cross Selling Customer Retention Needs discovery Objection Handling Mentorship

Customer Service Representative – Sales & Retention (Remote)

Verizon

Jan 2022 - Jan 2024 (2 years)

Managed outbound and inbound prospecting across voice, email, and chat, generating upgrade and add-on revenue. Retained and grew at-risk accounts, reducing churn by 15% and recognized as top performer for three consecutive quarters.