At Thematic, I served as a primary contact for US-based customers, responding to enquiries and investigating concerns. I guided customers through onboarding, account management, platform navigation, and product adoption.
At OPay Nigeria, I resolved enquiries about accounts, digital financial services, and transactions. I investigated failed and disputed transactions, kept accurate records, and followed up with customers on outstanding cases.
At MTN Nigeria (TopImage Africa), I explained the DiamondYellow service and acquired and onboarded 1,000+ customers. In my current role at Xiaomi Nigeria, I generated over ₦500 million in sell-through value within one year and expanded the distributor network from 1 to 11.
