Open to opportunities

Magan Floyd

@maganfloyd

Message

I deliver white-glove remote customer service, resolving orders, payments, installations, and customer needs.

United States

Message

What I'm looking for

I'm seeking a remote customer service role where I can use my organizational skills, attention to detail, and collaborative approach to resolve customer challenges, support team success, and exceed customer expectations.

I've delivered white-glove customer service for ACS and ConnectiveRX, supporting customers by phone, email, text, and chat. At ACS, I process sales, payments, material orders, purchase orders, quotes, and installation inquiries while partnering with Home Depot and regional installation managers.

I've managed high-volume client communication, handled 30–70 daily calls for copay assistance and claims processing, and trained new hires using team training materials. I bring strong organization, detail orientation, problem-solving, and remote collaboration skills to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Professional

Current

PRO Administrator, ACS

Aug 2023 - Present (3 years 1 month)

Collaborate with ACS Sales Representatives and Home Depot to drive and process sales, serving as a point of contact for customers and regional installation managers. Handle inquiries, process payments, and manage material orders and purchase orders.

Sales processing Customer Service Order Management Communication Skills Problem Solving

Customer Service Representative

CSR II, ACS

Jun 2021 - Aug 2023 (2 years 2 months)

Managed high-volume inbound and outbound calls, following up with clients via phone, email, and text to provide updates on installation schedules. Cultivated relationships with Home Depot and ensured installers maintained high VOC scores.

Inbound Calls Outbound Calls Customer Relationship Management Communication Skills Data Entry

Senior Customer Care Associate

ConnectiveRX

Jan 2019 - May 2021 (2 years 4 months)

Handled 30-70 calls daily, demonstrating strong product knowledge and assisting patients with copay assistance services and claim processing. Trained new hires and developed team training materials.

Customer Service Product Knowledge Training Claims Processing Communication Skills