Looking for a job

Gbemisola Agarau

@gbemisolaagarau

Customer Service Representative at Bolpat Health Services, handling customer orders, billing, and healthcare service inquiries.

United States

Message

What I'm looking for

I'm eager to contribute to Account Control Technology's customer service team and enhance client satisfaction.

At Bolpat Health Services, I handle inbound and outbound customer calls, process orders and service requests, and help patients, caregivers, and healthcare professionals with account, billing, and insurance questions.

I also track orders, investigate discrepancies, and document customer interactions while following healthcare policies and regulatory requirements. At Retail Pro, I responded to customer calls and online inquiries about accounts, billing, and service issues, using platforms including RingCentral, Zoom, and Skype.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Customer Service Representative

Current

Bolpat Health Services

Sep 2023 - Present (3 years 2 months)

Managed high-volume inbound and outbound calls, assisting 50-80 customers daily with professionalism and efficiency. Processed orders, handled billing and insurance inquiries, and maintained accurate records while adhering to healthcare compliance.

Inbound Outbound Calls Account Management Order Processing Payment Processing Insurance Verification Billing Inquiries Claims Processing Customer Complaint Resolution Regulatory Compliance Zendesk Salesforce Jira Asana Slack RingCentral Microsoft Office Zoom

Customer Service Representative

Retail Pro

Jan 2022 - Mar 2023 (1 year 2 months)

Responded to inbound calls and online inquiries, addressing account, billing, and service issues. Investigated complaints, provided solutions, and escalated complex concerns while maintaining accurate records and using multiple platforms.