Magaly Roman
@magalyroman
Highly creative customer service professional with strong sales strategies.
United StatesWhat I'm looking for
I am a highly creative and result-oriented individual with extensive experience in customer service and sales. My career has been dedicated to establishing and maintaining positive relationships with customers while effectively planning and delivering sales strategies. I have a proven track record in monitoring the progress of financial and service products, ensuring that clients receive the best possible support.
Currently, I work as a Customer Service Representative at Nationstar Mortgage LLC, where I provide essential information to borrowers regarding loans and process payments. My previous roles have equipped me with a diverse skill set, including clerical support, insurance policy management, and content moderation. I take pride in my ability to assist customers and streamline operations, always aiming to exceed expectations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Nationstar Mortgage LLC. Mr. Cooper
Nov 2021 - Present (3 years 7 months)
Providing information to borrowers regarding loans, escrow analysis, insurance changes, tax updates, content moderation, and processing payments.
Mortgage Loan Officer Assistant
MR. COOPER AKA NATIONSTAR MORTGAGE
Mar 2021 - Nov 2021 (8 months)
Provided clerical and administrative support to the loan officer, acting as a liaison between the loan officer, customers, and branch operations staff.
Licensed Insurance Agent
Allstate Insurance
Jan 2020 - Mar 2021 (1 year 2 months)
Rated, quoted, and bound new and renewal insurance policies, and sent certificates of insurance and required documents.
Office Clerk
Imagine International Academy
Jun 2018 - Dec 2020 (2 years 6 months)
Received visitors and processed information through Raptor for background checks, and managed attendance records.
Customer Service Representative/Call Center Agent
West Inc
Sep 2012 - Jun 2018 (5 years 9 months)
Scheduled appointments for repair services, providing excellent customer service in a call center environment.
Web Search Engine Evaluator
Appen Butlerhill
Apr 2009 - Aug 2012 (3 years 4 months)
Provided feedback to Microsoft search engine development teams to ensure accurate and relevant search results.
Data Entry
Premier Orthopedic
Jan 2006 - Aug 2009 (3 years 7 months)
Processed medical claims for payment, verified patient coverage, and managed data entry tasks.
Sales Representative
Elmwood Ford
Jan 2001 - Jan 2006 (5 years)
Assisted customers in purchasing automobiles and submitted applications for loan approval.
Education
Degrees, certifications, and relevant coursework
InterAmerican University
1994 - 1996
Allied Medical Institute
Medical Billing and Coding
1988 - 1990
Studied medical billing and coding, gaining knowledge in processing medical claims and understanding healthcare documentation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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